Starting from an existing desktop-only portal, Molina also wanted Medicaid patients and care team members to be able to access medical information on the go. Working on-site with the client’s development team using agile development methodology, this app was created to solve the most immediate needs of the user such as losing an ID card or forgetting appointments. With an initial rollout to only a small segment of users, clear and simple onboarding to avoid frustration was particularly important.